Terms and Conditions of Use

1. Parties and purpose of the agreement

This document governs the terms and conditions under which Hipnosia (hereinafter, "the Provider") delivers, installs and supports the real estate marketing software SnapHouse (hereinafter, "the Software") for the client who purchases the license (hereinafter, "the Client").

The purchase of a SnapHouse license, whether through direct payment or after the acceptance of a quote, implies the full, express and unreserved acceptance of these Terms and Conditions.

2. Description of the Software

SnapHouse is a desktop application that runs locally on the Client's computer (it does not operate in the cloud). Based on the basic data of a real estate property, the Software automatically generates the following content:

• Professional 3-paragraph description (via AI API).
• Social media copy with emojis, energy certificate and localized hashtags (via AI API).
• PDF with the full property sheet (local generation, no API cost).
• Feed image 1080×1350 px (local generation).
• Carousel of up to 10 slides 1080×1080 px (local generation).
• Reel video 1080×1920 px and Story with optional music (local generation).
• Direct publishing to social media via integration with Upload Post.

The Software is delivered in its current version at the time of installation. The Provider may release updates, improvements or new features, without this implying a contractual obligation to maintain specific future features that have not been agreed in writing.

3. Customization of the Software

SnapHouse can be customized with the corporate colors and logo of the Client's real estate agency. This customization is applied to the creatives generated by the Software (post, carousel, Reel, Story and PDF).

The Client agrees to provide the Provider with the following elements before installation, or, where applicable, before customization is activated:

• Logo of the agency in vector format or PNG with transparent background and sufficient resolution.
• Corporate color codes (HEX or RGB format).
• Any other graphic elements the Client wishes to include in the templates.

The Client warrants to be the legitimate owner of the logo and materials provided, or to hold the necessary rights for their use. The Provider shall not be liable for third-party claims arising from the use of materials supplied by the Client.

Additional customization beyond logo and colors (full template redesign, new formats, custom modules) shall be considered custom development and will be quoted separately.

4. Installation of the Software

The Software is installed directly and exclusively by the Provider on the computer designated by the Client. Installation may be carried out in one of the following modes:

• On-site installation: the Provider travels to the Client's office to perform the installation, initial configuration and basic training.
• Remote installation (online): through a remote control session authorized by the Client (TeamViewer, AnyDesk or other agreed tool).

Installation includes: local copy of the Software, initial configuration, linking with the Client's API keys (OpenAI and Upload Post), application of graphic customization and a basic training session on the usage flow.

Each acquired license grants the right to one (1) installation on one (1) single computer. Additional installations on other Client equipment will require payment of the per-machine installation fee in force at the time of the request.

4.1 Minimum technical requirements

The Client is responsible for providing computer equipment that meets the minimum technical requirements for the proper operation of the Software:

• Operating system Windows 10 or higher, or macOS 12 (Monterey) or higher. The Software works equivalently on both platforms.
• Stable Internet connection (required for AI API calls and social media publishing).
• Administrator privileges for installation.
• Sufficient disk space for the Software and generated files.

4.2 Custody and security of the installation

Once installed, the SnapHouse copy delivered to the Client is configured with sensitive and personal elements:

• The agency's logo and corporate colors.
• The Client's API keys (OpenAI or the chosen AI provider).
• The linked Upload Post account, in turn connected to the Client's social networks (Instagram, TikTok, Facebook, X, etc.).

For this reason, the Client must treat the installed copy as confidential information and must not allow the Software — or the computer on which it is installed — to leave their custody or be accessible to unauthorized third parties.

The Client agrees to adopt reasonable security measures on the device where the Software is installed (session lock, operating system user password, disk encryption where appropriate). Furthermore, in the event of:

• Loss, theft or misappropriation of the computer.
• Termination, dismissal or departure of the employee authorized to use the Software.
• Sale, transfer or recycling of the equipment where it is installed.
• Any suspicion of unauthorized access.

The Client must, without delay: (i) immediately revoke the API keys in the OpenAI control panel (or the corresponding AI provider) and generate new keys; (ii) unlink the social networks and, where appropriate, cancel or change the Upload Post subscription; (iii) notify the Provider to coordinate, if applicable, a reinstallation or reconfiguration. The Provider is not responsible for API consumption, social media posts or damages arising from third-party access to a copy that the Client has not adequately safeguarded.

5. Third-party dependencies — Important

For proper operation, the Software requires two external services contracted directly by the Client with their respective providers. The Provider does not assume the cost or management of those accounts, and the lack of funds or active subscription in any of them will prevent the Software from operating in whole or in part.

5.1 Artificial Intelligence API (OpenAI by default)

SnapHouse uses by default the OpenAI API to generate the descriptions and social media copy. The Client must:

• Create and maintain an active account at platform.openai.com.
• Obtain a valid API key and provide it to the Provider during installation or configuration.
• Keep sufficient credit or balance in the OpenAI account. If the account runs out of funds, the Software will stop generating text until the Client recharges or resolves the issue with OpenAI.
• Comply with OpenAI's usage policies.

Optionally, and upon the Client's request, the Software can be configured to use an AI platform other than OpenAI (e.g., Anthropic Claude, Google Gemini or another compatible one). This configuration does not involve any additional charge from the Provider: integration with an alternative AI provider is included in the installation service. Usage costs for the chosen API will still be borne directly by the Client with that provider.

The cost of using the AI API is borne entirely by the Client and is billed directly by the AI provider. The cost estimate by SnapHouse (~€0.02 per property with OpenAI) is a guideline reference and may vary according to the provider's current pricing.

5.2 Upload Post (social media publishing)

Direct publishing to Instagram, TikTok, Facebook, X and other networks is carried out through the external service Upload Post. The Client must:

• Subscribe to and maintain an active Upload Post subscription in their name.
• Keep the monthly payment for the service up to date.
• Link their social media accounts according to Upload Post's procedure.

If the Upload Post subscription is not active, is suspended due to non-payment, or social media accounts are not properly linked, the direct publishing functionality will not be available. The Client may still generate content locally (PDFs, images, videos) and publish it manually from their devices.

6. License of use

The purchase of SnapHouse grants the Client a perpetual, non-exclusive, non-transferable, non-sublicensable license of use over the installed version of the Software, on a single device and for internal use in their professional real estate activity.

The Client is expressly prohibited from:

• Copying, redistributing, sublicensing, selling, renting or transferring the Software to third parties.
• Performing reverse engineering, decompiling or attempting to access the source code.
• Removing, hiding or altering intellectual property notices, trademarks or credits of the Provider.
• Using the Software for illegal, fraudulent purposes or in violation of integrated platform policies.

Failure to comply with any of these obligations shall entitle the Provider to terminate the agreement and revoke the license, with no right to refund of the amount paid, without prejudice to any other legal actions that may apply.

7. Price, payment and invoicing

The price of the license and installation services is the one indicated in the accepted quote or, failing that, the one published on the Provider's website at the time of contracting. The prices included on the website are for informational purposes and may vary; the signed quote or acceptance email shall always prevail.

Unless otherwise agreed in writing:

• License payment is made in advance via bank transfer or agreed method.
• Installation will be scheduled once payment is confirmed.
• Recurring costs from OpenAI and Upload Post are not included in the license price and are paid by the Client directly to those providers.

VAT or other applicable taxes will be added to the price where appropriate under current regulations.

8. Support, updates and maintenance

The Provider offers support by email (info@snaphouse.dev) or through the contact channels listed on the website. Support covers:

• Resolution of technical incidents attributable to the Software.
• Software updates released by the Provider.
• Reasonable inquiries about the use of the Software.

Support does not cover:

• Incidents arising from OpenAI, Upload Post or other third-party services.
• Issues with the Client's equipment, operating system or network.
• Training beyond the initial session delivered with the installation.
• Additional graphic customization or unbudgeted custom developments.

The Provider will endeavor to handle inquiries within a reasonable time during business days, with no commitment to specific response times unless a written SLA is expressly agreed.

9. Refund policy

Given the nature of the product (software installed and customized on the Client's computer), once installation is completed, refunds are not accepted, except in the following cases:

• Technical defect attributable to the Provider that prevents essential use of the Software and cannot be resolved within a reasonable time.
• Statutory right of withdrawal applicable, where applicable, to non-professional consumers in accordance with current regulations, always before installation has been carried out.

The Client acknowledges that SnapHouse is a professional tool intended for real estate activities, not a consumer product, and that service delivery begins with the scheduling of the installation.

10. Responsibility for generated content

The Software generates automated content from the data provided by the Client. The Client is solely responsible for:

• Reviewing and validating the generated content before publishing or distributing it.
• Ensuring the accuracy and truthfulness of advertised property data.
• Complying with real estate advertising regulations, energy efficiency rules, consumer protection and any other applicable obligations in their jurisdiction.
• Holding the rights to the photographs and property materials uploaded to the Software.
• Complying with the policies of the social networks where the content is published.

The Provider shall not be liable for errors, omissions, inaccuracies or legal consequences arising from the content published by the Client, nor for business decisions made based on it.

11. Limitation of liability

To the maximum extent permitted by applicable law, the Provider's total cumulative liability to the Client for any claim arising from or related to the Software and these Terms shall be limited to the amount actually paid by the Client for the license in the twelve (12) months preceding the event giving rise to the claim.

The Provider shall not be liable in any case for indirect damages, loss of profit, loss of business opportunities, loss of data or any other consequential damage, even if it had been advised of their possibility.

The above limitations do not apply in the event of willful misconduct or gross negligence by the Provider, nor in those cases where mandatory law does not allow their exclusion.

12. Data protection

SnapHouse runs locally on the Client's computer. The property data and photographs entered by the Client are not stored on the Provider's servers, except as strictly necessary for the operation of third-party services (OpenAI processes the text-generation prompts according to its own policy).

The processing of personal data provided by the Client to the Provider (contact data, invoicing, support) is governed by the Provider's Privacy Policy, in accordance with Regulation (EU) 2016/679 (GDPR) and the LOPDGDD.

Where the Client processes personal data of third parties through the Software, they will be the data controller vis-à-vis those third parties and must comply with the obligations of applicable regulations.

13. Intellectual property

The Software, its code, design, brand, logos, base templates and documentation are the exclusive property of the Provider. The license granted to the Client does not transfer any intellectual property rights over the Software.

Content generated by the Software from the Client's data (descriptions, copy, images, videos personalized with their logo and colors) may be used freely by the Client for their own commercial purposes, at no additional cost or royalty.

14. Changes to the Terms

The Provider may update these Terms and Conditions to reflect changes in the Software, integrated third-party services or applicable regulations. Changes will be published on this same page, indicating the last update date.

Continued use of the Software after the publication of the new Terms will imply acceptance thereof. If the Client does not agree with the changes, they may notify the Provider in writing and, where appropriate, terminate the agreement, although this shall not give rise to any right to a refund of the amount paid for licenses and installations already rendered.

15. Termination of the agreement

Either party may terminate the agreement in the event of serious breach by the other, following a written request giving a reasonable period for remedy.

Termination shall imply the cessation of the Client's use of the Software and, where appropriate, the uninstallation of the equipment. The Provider may remotely disable the Software in the event of a serious documented breach by the Client (non-payment, illegal use, violation of the license).

16. Governing law and jurisdiction

These Terms and Conditions are governed and interpreted in accordance with Spanish law. For the resolution of any dispute, the parties submit, with express waiver of any other jurisdiction that may correspond to them, to the Courts and Tribunals of the Provider's domicile in Spain, unless mandatory law determines a different jurisdiction (for example, in the case of consumers).

For consumers residing in the European Union, the European Commission provides an Online Dispute Resolution platform (ODR), accessible at ec.europa.eu/consumers/odr.

17. Related documents

• Legal Notice — information about the website owner (LSSI-CE)
• Privacy Policy — processing of personal data (GDPR / LOPDGDD)
• Cookie Policy — use of cookies (LSSI-CE / AEPD)

18. Contact

For any inquiry related to these Terms and Conditions:

• Email: info@snaphouse.dev
• Web: https://snaphouse.dev/